Frequently Asked Questions
Q: How much does the mytop™ dispenser cost?
A: For orders shipping to the United States, only $75 per unit and includes free shipping! For orders shipping to Canada, only $125 per unit and includes free shipping.
Q: What are the mytop™ dispenser dimensions?
A: 12.96" w x 27.27" h x 11.95" d (32.92cm x 69.27cm x 30.35cm)
Q: How large is the case of mytop™ Whipped Topping?
A: mytop™ Whipped Topping will arrive in a case that measures 17" L x 13.3" W x 7.7" H".
Q: How do I wash the mytop™ dispenser?
A: With warm soap and water and/or mild cleaning solution. DO NOT PLACE IN THE DISHWASHER.
Ordering a mytop™ dispenser
Q: How do I order a mytop™ dispenser?
A: Order online at https://mytoporders.com/order.php or call us at (866) 242-3599.
Q: Is there a warranty program for the mytop™ dispenser?"
A: Yes! The mytop™ dispenser has a one year warranty. To claim a replacement unit under the warranty policy, please visit (https://www.mytoporders.com/warrantyclaim.php). Once submitting all information, your claim will be reviewed and we will notify you if approved.
Product Questions
Q: What kind of product do I use in the mytop™ dispenser?
A: The very best! mytop™ Whipped Topping, Rich's Product Code 10358. There are 16/12oz. bags per case
Q: Can I use regular On Top® or any other kind of topping or bag size in the mytop™ dispenser?
A: No. This machine has been constructed to work only with mytop™ Whipped Topping, Rich's Product Code 10358.
Q: How do you store mytop™ Whipped Topping?
A: mytop™ Whipped Topping should be stored frozen until ready for use. There is a shelf life of 365 days frozen, 14 days refrigerated, and 5 days ambient.
Q: Will I receive a case of mytop™ Whipped Topping with the purchase of a mytop™ dispenser?
A: No. To order product please contact your food distributor and/or local Rich's representative.